Diabetes patient portal: tools to manage the disease

Among the main challenges for the pharma company were:

Our team of experts took a proactive approach, providing consultancy and advice on delivering the best solution that fits the timeline and budget while also enabling the pharmaceutical company to be better suited for future initiatives. Here are some of the solutions we delivered:

1. Implemented the new patient portal design.

2. Designed a modular infrastructure and tech stack to create new patient portals faster, cheaper, and easier.

3. Delivered a responsive and search engine-friendly patient portal with all the necessary features: content filtering, content recommendation, glossary, downloadable resources, and safe patient sign-up and login.

4. Re-created the expert forum as a modular system that is easy to use in other patient portals and therapeutic areas.

5. Added advanced expert forum features such as:

   • Automatic HCP question assignment according to criteria such as type of question, topics, and expertise needed;

   • HCP vacation mode: when certain HPCs are not available, their questions are automatically assigned to others in the network;

   • The ability to pass the question to other HCPs with better expertise on a topic;

   • Triggers and automation based on response time by HCPs to deliver timely answers to patient questions (e.g., if an HCP does not answer within a specific time frame, the question is assigned to another professional).