ClientZen turns customers into evangelists with real-time feedback based on sentiment analysis
About the project
ClientZen is the first customer experience management platform for B2B digital agencies that uses AI to measure client happiness in real-time. The web application drives a data-driven analysis that generates accurate personality insights and actionable items to improve your NPS score and reduce the churn rate.
The Challenge
While having happy clients is a critical part of any growth strategy, the current feedback assessment means are not delivering real results, either in a timely fashion. The team's goal at Digitalya is to provide a solution that gathers customer feedback in real-time based on AI and ML and delivers accurate insights and next-step suggestions to increase client happiness and generate new business opportunities.
The Solution
We build a web application that integrates the most common means of communication like Gmail, Slack, Outlook in order to provide accurate feedback based on sentiment analysis. The tool provides personality insights based on written communication and business bits of advice based on the NPS level on which the client is on. The platform generates personised profiles for each customer while being 100% GDPR compliant.
- Nov2019Idea validation
- Jan2020Product design sprint
- FebClickable prototype
- MarSlack & Gmail Integration
- JunPersonality insights
- JulNPS Assessment algorithm
- MVP launch
- SepSentiment analysis algorithm
- DecStripe payments integration
Technologies Used
Safe login
Clients overview
Data-driven client happiness insights
Communication assessment
Most important client insights
Communication platforms connected
AssembledTeam
While working with Digitalya you just feel like you have a reliable partner. You can fully trust the fact that they will deliver a gorgeously looking, high-quality software - really great interfaces, and flawless functionality. While working with them you feel that is not only about the code it is also about providing value.
